Refund policy

Return & Refund Policy

Trevory ("we," "us," "our") is committed to providing a clear and straightforward return and refund process. This policy explains our return, refund, exchange, and cancellation procedures.

1. 30-Day Return Policy

You may request a return within 30 days from the date your order was delivered.

To be eligible for a return under our voluntary 30-day return policy, items must be returned in their original condition, with original tags attached, and must not have been worn or used beyond what is reasonably necessary to inspect the item.

Our voluntary 30-day return policy is in addition to and does not limit any statutory consumer rights that may apply to you.

2. Statutory Cancellation Rights — UK & EU Customers

If you are a consumer in the United Kingdom or European Union, you may have a statutory right to cancel an online purchase within 14 days of receiving the goods, without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

These statutory rights apply independently of our voluntary 30-day return policy and take precedence where applicable.

To exercise a statutory cancellation right, contact us at help@mytrevory.store with your order number and a clear statement that you wish to cancel your order.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights that apply to you under applicable law.

3. How to Start a Return

To request a return, contact us at help@mytrevory.store and provide:

Your order number
The item or items you wish to return
The reason for the return, where applicable

Our customer service team will review your request and provide a free prepaid return label along with return instructions.

4. Return Shipping Costs

Return shipping is free for all eligible returns, including returns made under our voluntary 30-day return policy because you have changed your mind. A prepaid return label is included with every order / provided upon request.

There is no restocking fee for any return.

5. Refunds

For returns made under our voluntary 30-day return policy, once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds under our voluntary 30-day return policy are processed within 7 business days and issued to the original payment method.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

For statutory cancellations or other mandatory consumer rights, refunds will be processed within the timeframe required by applicable law.

6. Condition of Returned Items

For returns made under our voluntary 30-day return policy, items should be returned:

Unworn and unused
In their original condition
With original tags attached
With original packaging where reasonably possible

Customers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Where applicable law provides a statutory cancellation right, this right will not be restricted solely because a customer has reasonably handled an item for inspection.

7. Non-Returnable Items

Items clearly marked as final sale may be excluded from our voluntary 30-day return policy where permitted by applicable law.

However, final-sale terms do not limit any statutory consumer rights, including rights relating to cancellation, defective goods, damaged goods, misdescribed goods, or incorrectly supplied goods.

8. Exchanges

If you would like a different size or color, contact us at help@mytrevory.store and we will assist you with an exchange, subject to availability.

Exchanges are subject to our standard return conditions and do not limit any statutory consumer rights.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at help@mytrevory.store as soon as reasonably possible after delivery.

Please provide your order number and, where possible, photographs showing the issue.

We will provide an appropriate remedy, which may include a replacement or refund, in accordance with applicable law.

10. Refund Method

Approved refunds are issued to the original payment method used to place the order, unless otherwise agreed with the customer or required by applicable law.

11. Contact Information

Trevory 
Office 13803
182-184 High Street North
London
United Kingdom
E6 2JA

Email: help@mytrevory.store

Phone:+5519988994071

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (London Time)

Average response time: Within 24 hours

Last updated: 28 August 2026