Shipping policy
Shipping Policy
Effective Date: August 26, 2026
At Trevory, we want your order to reach you as smoothly as possible. Below you'll find everything you need to know about how we ship.
1. Order Processing
Orders are processed within 1–3 business days from the date of purchase. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships.
2. Delivery Times
Once dispatched, delivery typically takes 4–8 business days, regardless of destination.
Estimated total time from order to delivery is 5–11 business days.
Delivery times are estimates and are not guaranteed. They may be affected by customs processing, courier delays, weather, or other circumstances beyond our control.
3. Shipping Destinations
We ship worldwide, to every country available at checkout. If, for any reason, your country is not available at checkout, please contact us at help@mytrevory.store and we will do our best to assist you.
4. Shipping Costs
Shipping is free on all orders, worldwide, with no minimum order value required.
5. Order Tracking
Once your order ships, you'll receive a tracking link by email so you can follow your delivery in real time. If you haven't received tracking information within 3 business days of your order, please contact us at help@mytrevory.store.
6. Customs and Import Duties
Depending on your country, you may be responsible for customs duties, import taxes, or other fees imposed by your local authorities. These charges are outside our control and are the responsibility of the customer.
7. Delayed or Missing Orders
If your order has not arrived within 11 business days of shipping confirmation, please contact us at help@mytrevory.store with your order number, and our team will investigate with the courier on your behalf.
8. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. Trevory is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at help@mytrevory.store — we can only make changes before the order has shipped.
9. Contact Us
Trevory
Office 13803, 182-184 High Street North, London, United Kingdom, E6 2JA
Email: help@mytrevory.store
Phone:+5519988994071
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (London Time)
